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At 99xc, your account data — including payment records from Rocket and Bank Transfer, session history and device activity — is collected and stored under the terms set out on this page. Access to our platform depends on your local law and eligible regions.
This policy describes how 99xc collects, uses and retains information when you access our platform from a supported region. We collect the data needed to operate your account: your registration details, the payment methods you use — including Rocket and Bank Transfer — and the transaction records tied to each funding event. Device identifiers and session logs are recorded so your account history stays consistent whether you open it on mobile or desktop. We do not sell your personal data to third parties. Data shared with payment processors is limited to what those processors require to complete a transaction. Cookies and similar technologies are used to keep your session active and to remember your account preferences across visits. You can manage cookie settings through your browser at any time. Where local law in Bangladesh or your eligible region imposes specific data-handling obligations, we apply those requirements to your account. If you have questions about how a specific piece of your data is used, the contact routes in the Support section of this page are the right place to start.
Transaction data from Rocket top-ups is logged against your account wallet and retained for the period required by applicable record-keeping rules.
Bank Transfer deposits create a timestamped entry in your account history, visible on both mobile and desktop after the transaction is confirmed.
Where bKash is used, the payment reference and amount are stored in your account ledger. No card or full wallet credentials are held on our servers.
Device type, browser version and session timestamps are collected to maintain account continuity and to detect unusual access patterns on your account.
This policy applies to data collected directly through the 99xc platform — your account registration, in-session activity and payment transactions. It does not extend to third-party services you reach from our pages, and it does not govern data held by payment processors operating under their own terms. Availability of our platform depends on your local law and eligible regions.
Data collected when you log in, update your profile or change account settings falls within this policy. This includes login timestamps and device identifiers tied to your account.
Payment records — amounts, method references and confirmation timestamps — are covered here. The processing of funds by Rocket, Bank Transfer or bKash is governed by those providers' own terms.
Pages, game lobbies and promotional notices you view on 99xc are covered. Browsing behaviour on those pages is logged as session data under this policy.
Links or integrations that take you away from 99xc — including payment provider portals — are outside this policy's scope. Review those providers' privacy terms separately.
You have several concrete actions available under this policy. Your transaction history — including Rocket top-ups and Bank Transfer deposits — is visible in the account wallet section after you log in; no separate request is needed to view it. If a record appears incorrect, you can raise a correction request through our support channel and we will review the entry against our logs. Account details such as your registered contact information can be updated directly from the account settings page. For anything that cannot be resolved through self-service — a data deletion request, a question about retention periods, or a concern about how a specific record was created — our support team handles these through the contact routes listed in the Support section below. We aim to acknowledge data-related requests within a reasonable period and will follow the requirements of applicable law in your eligible region.
Log in and open the account wallet to see your full transaction history, including payment method, amount and confirmation timestamp for each entry.
Update your registered name, contact number or email directly from account settings. Changes take effect immediately and are reflected across mobile and desktop.
Use the support contact routes on this page to ask about a specific record, request a correction or enquire about how long your data is retained.
For deletion requests or concerns that go beyond self-service, contact us through the published support channel and we will respond in line with applicable regional requirements.
If you have a question about this policy, a specific data record or how your information is handled, use the contact routes below. We do not publish response time commitments, but all privacy-related queries are handled by the same team that manages account support.
Open the chat widget from any page on 99xc while logged in. Describe your data question and the support team will assist you directly.
Send your query to the support address published in the Help section of your account. Include your registered account identifier so we can locate your records.
The Help section inside your account lists published support routes and common data-related questions. Check there first for self-service answers before contacting the team.
We apply consistent data-handling practices across every account on the platform. Your payment records, session logs and account details are stored on secured infrastructure. Retention periods follow applicable legal requirements in your eligible region, and data that is no longer needed is removed in line with those rules.
We use cookies to keep your session active and to remember account preferences. You can clear or block cookies through your browser settings; doing so may affect how certain account features behave.
Access to your account data is restricted to authenticated sessions. Unusual login patterns — such as a new device or location — may trigger a verification step visible in your account.
Transaction records and account logs are kept for the period required by applicable law in your eligible region. You can ask about the retention period for a specific record through our support channel.
When this policy changes, the updated version is published on this page with a revised date. Continued use of your account after a change is posted constitutes acceptance of the updated terms.
Common questions about how 99xc handles your account data, payment records and privacy rights.
We collect the details you provide during registration — name, contact information and account credentials — along with device identifiers, session timestamps and the payment method references tied to each transaction. We collect only what is needed to operate your account and process your payments.
Yes. Log in and open the account wallet section. Every confirmed transaction — including Rocket top-ups and Bank Transfer deposits — appears there with the payment method, amount and confirmation timestamp. No separate request is needed to view this history.
We share data with payment processors only to the extent needed to complete a transaction. We do not sell your personal data. Third-party providers — including Rocket and Bank Transfer — operate under their own privacy terms, which govern how they handle the data passed to them during a payment.
Contact our support team through the live chat or email route listed on this page. Include your account identifier and describe the record you believe is incorrect. We will check it against our logs and respond with the outcome. Account details like your contact number can be updated directly from account settings without contacting support.
Retention periods follow the legal requirements applicable in your eligible region. Transaction records are kept for as long as those rules require. If you want to know the specific retention period for a particular record, raise the question through our support channel and we will provide the relevant information.
Access to the platform and the data rights available to you depend on your local law and eligible region. This policy describes our general data-handling practices. Where Bangladesh law or the law of your eligible region imposes specific requirements, we apply those to your account. Check the applicable rules in your region if you have questions about local data rights.