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These terms set out the rules that apply when you open and use a 99xc account, make transactions, or access any part of this platform. Access and eligibility depend on your local law and the region you are in — read these terms before you start.
By creating an account on 99xc, you confirm that you have read, understood and accepted every clause in these terms. They cover what you can do on the platform, how transactions are recorded, and what happens if a dispute arises. Each time you log in, you are acting under the version of these terms that is live at that moment — not a prior version you may have read earlier. Transactions made through Rocket or Bank Transfer are logged to your account wallet and are subject to the limits and verification steps shown on the deposit screen at the time of the transaction. If a payment is reversed by your bank or wallet provider, the corresponding account balance will be adjusted without prior notice. We do not control how Rocket or your Bank Transfer gateway processes a return; those outcomes follow their own service rules. Where a section of these terms conflicts with a separate information notice or lobby message, the specific notice governs only that narrow situation — the rest of these terms remain in full effect. If any clause is found unenforceable in your jurisdiction, the remaining clauses continue to apply. Your eligibility to hold an account and access any feature depends entirely on local law and the eligible regions we serve.
Not every interaction on the platform falls under the same clause. Understanding what these terms cover — and what sits outside them — helps you know where to look when a question comes up about your account, a transaction record, or a third-party service you reached from our site.
Your login credentials, session activity and account wallet balance are all governed by these terms. Any action taken under your logged-in session — including deposits via Rocket or Bank Transfer — is treated as your own instruction and recorded accordingly.
Deposit and withdrawal records shown in your account history fall within these terms. The amounts, timestamps and payment method labels in your transaction log are the authoritative record. Disputes about a specific entry should reference that log entry directly.
Game availability, lobby layout, promotional notices and any text published on 99xc pages are part of what these terms cover. We may update content at any time. The version visible on your screen at the moment you act is the applicable one.
Rocket's wallet rules, your bank's transfer policies, and any external site you reach by following a link from our pages operate under their own terms entirely. We do not extend our policy obligations to those services, and their actions are not our responsibility.
These terms are not just obligations placed on you — they also describe concrete steps you can take to manage your account, correct records, and raise questions. Your account history screen shows every deposit and withdrawal entry with a timestamp and the payment method used, whether that was Rocket, Bank Transfer or another configured rail. If an entry looks wrong, you can open a correction request through the support route listed on the contact page — include the transaction reference shown in your history. Account details such as your registered mobile number or linked wallet can be updated through the account settings screen. Changes take effect once verified. If you believe a term has been applied incorrectly to your account — for example, a balance adjustment you did not expect — you have the right to ask for a written explanation. Send that request through the contact form or live chat shown on the site. We will respond using the contact details attached to your account.
Open the transaction history in your account to see every deposit and withdrawal entry. Each record shows the payment method, amount and timestamp — this is the reference you use for any query.
Mobile number, linked wallet reference and other profile fields can be updated in account settings. Follow the verification steps shown on that screen; changes are not active until the verification is complete.
If a balance change or account action does not match what you expected, use the contact form or live chat to request an explanation. Quote the transaction reference or date from your history so we can locate the relevant record quickly.
For any question that is not resolved by reviewing your account settings or history, our support team is reachable through the channels published on the contact page. Keep your account reference handy when you reach out.
If you have a question about how a specific clause in these terms applies to your account, or if you want to dispute a transaction record, use one of the published contact routes below. We will respond to the contact details registered on your account.
Open the live chat widget visible on the site when you are logged in. Describe the clause or transaction in question and include your account reference so the query reaches the right team directly.
The contact form on the support page accepts written queries about account terms, balance adjustments and transaction records. Attach the relevant history entry reference to help us trace the issue without delay.
The account help section covers common terms questions including how records are kept for Rocket and Bank Transfer transactions. Check there first — many clause interpretations are covered without needing a direct support contact.
Knowing how we manage your account data and policy requests makes it easier to act with confidence when something changes or a question comes up.
Your deposit and withdrawal records — including Rocket and Bank Transfer entries — are kept on your account for as long as your account is active. The retention period for closed accounts follows the schedule stated in the privacy section of these terms.
Access to your account is tied to the login credentials and mobile number you registered. If you suspect unauthorised access, go to account settings to change your password and contact support immediately using the published chat or form route.
We use session cookies to keep you logged in and to sync your account state across devices. Functional cookies are necessary for the platform to operate; you can review optional cookie categories in the cookie notice linked at the page footer.
If you want to request a correction to account data we hold, or ask how a specific clause applies to your situation, send the request through the contact form. Identify the clause number or data type in question so we can route it to the right team.
These are the questions we hear most often about how the terms work, what they cover, and what you can do if something does not look right on your account.
Yes. Any deposit or withdrawal processed through Rocket or Bank Transfer is recorded in your account history and governed by these terms. The transaction entry — including the amount, timestamp and method label — is the authoritative record. Disputes about a specific entry reference that log.
The updated terms take effect as soon as they are published on this page. Your continued use of the account after the update is treated as acceptance. We recommend checking this page periodically. We do not send individual notices for every update, so the live version on screen always governs.
Access and eligibility depend on your local law and the eligible regions we serve. We do not make a legal determination for you. Check the applicable rules in your jurisdiction before opening or continuing to use an account.
Open your transaction history, locate the relevant entry and note the reference number and date. Then contact support through live chat or the contact form, quoting that reference. We will review the record and provide a written explanation using the contact details on your account.
The terms published on this page at the moment you log in are the version in force for your session. We do not archive prior versions publicly. If you need a prior version for a specific dispute, submit that request through the contact form with your account reference.
These terms cover your use of the platform, including access to the lobby where titles from studios like CQ9, Microgaming, Spadegaming, Habanero, JDB and Joker are available. The terms govern your account and transactions — not the internal rules of each studio's game content.